Renewals and Contract Operations , Assoc · India
· 03 May 2026
Results-driven Renewals and Contract Operations professional with 7+ years of progressive experience managing end-to-end software license and contract renewal lifecycles, channel partner relationships, and recurring…Results-driven Renewals and Contract Operations professional with 7+ years of progressive experience managing end-to-end software license and contract renewal lifecycles, channel partner relationships, and recurring revenue retention in high-velocity B2B environments. Currently leading an 8-member cross-functional renewals team at ConvergeOne (C1), managing multi-vendor OEM renewal portfolios across Cisco, Avaya, and 3rd-party partners generating and delivering subscription and support renewal quotes, maintaining license entitlement records and data integrity in Salesforce CRM, tracking license expiry timelines, driving on-time renewals, and identifying upsell and expansion opportunities in collaboration with account teams. Experienced in SLA/KPI reporting, stakeholder engagement, and continual process improvement. Proficient in Salesforce CRM, CCWR, Power BI and MS Office. JLPT N3 and JLPT Level 2 certified Japanese language professional.
Seeking a Customer Success Renewal Account Manager role at a global SaaS company where I can protect and grow recurring revenue while delivering lasting customer value.